Technical Support Engineer

Responsibilities

• Lead troubleshooting and resolution of complex onsite issues related to clinical diagnostic equipment and software.
• Contribute to product management and new product introductions by identifying issues related to design, reliability, and maintenance.
• Collaborate with global engineering teams to improve product quality and reliability.
• Provide advanced technical support to customers to build strong and trusted professional relationships.
• Lead issue resolution and preventive maintenance activities within clinical environments to improve healthcare outcomes.

Requirements

• Bachelor's degree or above (including university, graduate school, junior college, or technical college).
• Valid driver's license.
• Proven experience in equipment maintenance.

Preferred Qualifications

• Experience as a Field Service Engineer in the medical device industry.
• Basic knowledge of electrical and mechanical systems, as well as PC and network fundamentals.
• English proficiency sufficient to read technical manuals (TOEIC score of approximately 500 or higher preferred).

About the Company

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our purpose, and we strive to find transformative solutions that turn dreams into possibilities through design, engineering, and manufacturing of MedTech products.