Posted 10 hours ago
Technical Support Engineer
AutofleetTechnical Support Engineer
Requirements
3+ years technical support experience, JSON, SQL, APIs, webhooks, Log analysis and error debugging, English fluency, Located in North America
Skills
SQLJSONAPI
About the role
Responsibilities
- Serve as the frontline technical problem-solver for high-value enterprise customers
- Apply advanced troubleshooting techniques to tackle challenging technical problems
- Master the entire product ecosystem and expand technical knowledge
- Collaborate with Product and R&D teams to investigate bugs and escalate customer pain points
- Participate in customer meetings and assist with integrations
- Provide expert guidance on product configuration to optimize performance
Requirements
- At least 3 years in a technical support engineer or similar technical role
- Strong customer-facing skills
- Experience with JSON, SQL, APIs, and webhooks
- Experience with log analysis and error debugging
- Ability to multi-task and prioritize urgent issues
- Fantastic spoken and written English
- Must be located in North America
Preferred Qualifications
- Familiarity with GCP, Jira, Intercom, and Notion
- Experience with web technologies and scripting languages
About the Company
Autofleet is a key player in the fleet mobility industry, providing advanced solutions for fleet management and optimization.
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Autofleet · Toronto
