Technical Support Engineer

Responsibilities

• Answer and escalate support tickets via email and chat to ensure service level agreements are met
• Research, diagnose, and troubleshoot complex technical issues to drive product adoption
• Work closely with Customer Success Managers to ensure data trust in key accounts
• Create and update both technical and non-technical documentation as the product evolves
• Partner cross-functionally with Product and Engineering teams to advocate for customer needs
• Identify and report common themes or recurring questions to drive product and process improvements

Requirements

• Bachelor's Degree
• Experience working with SDKs and APIs
• Proven track record in a customer-facing role or strong ability to empathize with and advocate for customers
• Familiarity with support tools such as Zendesk, Intercom, Confluence, or Linear
• Strong ability to learn, explain, and present complex technical concepts professionally

About the Company

Amplitude is the leading AI analytics platform, helping over 4,700 customers—including Atlassian, Burger King, and Square—build better products and digital experiences. We empower product, data, and marketing teams to analyze, test, and optimize user experiences through powerful AI-driven insights.