Technical Support Engineer 2, Premier

Responsibilities

• Respond to client requests via phone, chat, and tickets while educating customers on the Datadog platform
• Develop deep relationships with Premier Customers to understand their unique technical environments
• Reproduce complex issues and investigate Datadog's 600+ integrations
• Create technical documentation and knowledge base articles
• Drive product improvement conversations based on client feedback and observed needs
• Participate in routine health check meetings with Premier Customers

Requirements

• 2+ years of experience in multi-channel technical support at a SaaS company
• Previous experience in a Premium or Enterprise technical support role
• Programming experience and basic knowledge of Linux
• Knowledge of current infrastructure and monitoring technologies
• Ability to work a rotating schedule that includes weekend availability
• Strong critical thinking skills and a client-centric approach

Benefits

• Best-in-breed onboarding and continuous professional development
• Generous global benefits including healthcare, dental, and mental health support
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Intra-departmental mentor and buddy programs
• Inclusive company culture with various Community Guilds

About the Company

Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. We help organizations bring applications, infrastructure, data, models, and security into one place to detect and resolve issues before they impact customers.