Technical Support Consultant

Responsibilities

• Interact with customers to troubleshoot and resolve highly complex product problems via telephone or internet.
• Diagnose issues related to system configurations, product functionality, SQL Server, and HL7.
• Track and document inbound support requests, ensuring proper notation of customer problems and solutions.
• Create documentation to train lower-level support staff on addressing specific product issues.
• Communicate with the product development department to identify design flaws and suggest improvements.
• Maintain up-to-date knowledge of current technology, product design changes, and new offerings.
• Participate in after-hours and on-call support as required.

Requirements

• 3+ years of professional experience in application or product support.
• Proficiency in SQL queries, MS SQL Server, and T-SQL.
• Basic understanding of Windows Server environments.
• Hands-on experience managing healthcare interfaces using HL7.
• Strong troubleshooting and analytical skills regarding performance-related issues.
• Understanding of the software development life cycle (SDLC).
• Excellent written and oral communication skills with a focus on customer service.
• Experience interacting with international clients.

Preferred Qualifications

• Understanding of healthcare-related applications, terminology, and patient care environments.
• Microsoft or industry-specific certifications related to SQL, Server technologies, or Health Care Informatics.
• Knowledge of configuring and using Sunrise applications or components.
• Ability to multi-task effectively to meet deadlines in a customer-centric environment.

About the Company

Harris believes great people build great software. We offer an environment where employees are empowered to make a real impact and grow their skills. As part of Constellation Software Inc. (CSI), we provide long-term stability alongside entrepreneurial autonomy, a supportive culture, and a collaborative workplace.