Technical Support, Compleat

Responsibilities

• Research and respond to internal support requests, including support tickets and change requests
• Coordinate the implementation and testing of new customers within Compleat and Mantic Point platforms
• Create, update, and troubleshoot existing Compleat functions to meet business requirements
• Liaise with vendors regarding technical issues requiring support tickets
• Utilize AI tools to translate code for non-technical audiences and enhance development efficiency
• Assist with project management, task tracking, and monitoring technical roadblocks

Requirements

• 3+ years of experience in the travel industry, preferably within a TMC or travel agency
• 1+ years of development experience with Compleat or similar travel automation platforms
• 2+ years of hands-on experience with Sabre GDS
• Excellent verbal and written English communication skills
• Ability to work a schedule that coincides with US Central Time business hours

Preferred Qualifications

• Experience with HTML, VisualBasic, APIs, and system integrations
• Proficiency with AI-assisted development tools such as GitHub Copilot, ChatGPT, or Claude
• Experience using issue-tracking tools like Jira or FreshService
• Knowledge of other GDS platforms including TravelPort or Amadeus
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, Visio)

Benefits

• Tailored flexible benefits including health, welfare, and retirement programs
• Travel perks featuring deals on flights, hotels, cruises, and car rentals
• Access to over 20,000 courses via a global learning platform
• Inclusive culture with access to global INclusion Groups

About the Company

Amex GBT is a global leader in travel management, helping colleagues find inspiration in travel as a force for good. We offer an inclusive and collaborative culture where employees can make a meaningful impact on the travel industry.