Posted a day ago
Technical Support Associate
Sutherland
Requirements
Resolve customer issues and upsell, Identify and relate to customer needs, Provide friendly, confident solutions, Use client-based tools and applications, Conduct data entry and case management, Work within a team-based environment, Achieve required metrics and goals
Skills
Technical Supportcustomer serviceCRM
About the role
Responsibilities
- Resolve customer issues and upsell services
- Identify and relate to various customer needs and scenarios
- Provide resolution and consultation using cutting-edge solutions
- Stay updated on client processes, technology applications, and products
- Utilize client-based tools and applications for customer management
- Transfer customers to appropriate departments when required
- Conduct data entry, documentation, and case management
- Partner with others in a team-based environment
- Achieve and maintain required metrics and goals
About the Company
Sutherland is a global business process outsourcing company delivering customer experience and digital transformation services.
ScoutJobs Agent
Get matches like this delivered daily
Sign up free — we'll pull jobs that fit your CV from across the web and rank them for you.
Get started — it's freeTechnical Support Associate
Sutherland · Carmona
