Technical Support Associate

Responsibilities

• Provide technical assistance through easy-to-follow steps
• Convert callers to customers by enrolling them in appropriate support plans using soft selling skills
• Resolve technical issues promptly and cost-effectively
• Handle blue screen errors and troubleshoot hardware/software issues
• Manage and close support calls independently

Requirements

• Minimum 6 months experience in an International Outbound Tech Support process
• Proven experience troubleshooting Computers, Printers, Broadband, Routers, Email, Mac, iPhone, and iPad
• Excellent communication skills
• Ability to work fixed night shifts (US timings)
• High school diploma or Graduation

Benefits

• Fixed salary paid on the 1st of every month
• High daily, monthly, and attendance-based sales incentives
• Medical benefits

About the Company

Adeeba E Services Pvt Ltd is a leading provider of online technical support services to consumers and small businesses globally, leveraging its proprietary Digital Service Cloud technology platform.