Technical Support Associate

Responsibilities

• Provide technical assistance through easy-to-follow steps
• Convert callers to customers by enrolling them in appropriate support plans using soft selling skills
• Sell software or service packages
• Resolve technical issues promptly, thoroughly, and cost-effectively
• Handle blue screen errors and manage call closures

Requirements

• Minimum 6 months of experience in an Inbound Tech Support process
• Experience in International Outbound can also be considered
• Proficiency in troubleshooting computers, printers, broadband, routers, email, Mac, iPhone, and iPad
• Excellent communication skills
• Ability to work US night shifts

Benefits

• Fixed salary paid on the 1st of every month
• High daily, monthly, and attendance-based sales incentives
• Medical benefits

About the Company

Adeeba E Services Pvt Ltd is a leading provider of online technical support services to consumers and small businesses globally, leveraging its proprietary Digital Service Cloud technology platform.