Technical Support Associate

Responsibilities

• Provide technical assistance through easy-to-follow steps
• Convert callers to customers by enrolling them in appropriate support plans using soft selling skills
• Sell software and service packages
• Resolve technical issues promptly and cost-effectively
• Handle blue screen errors and troubleshoot hardware/software issues
• Manage and close calls independently

Requirements

• Minimum 6 months of experience in an Inbound Tech Support process
• Experience troubleshooting computers, printers, broadband, routers, email, Mac, iPhone, and iPad
• Excellent communication skills
• Ability to work US night shifts
• High school diploma or graduation

Benefits

• Fixed salary plus high incentives
• Daily, monthly, and attendance-based incentives
• Medical benefits

About the Company

Adeeba E Services Pvt Ltd is a leading provider of online technical support services to consumers and small businesses across a wide range of computing and communications devices and software.