Technical Support and Telecom Process Specialist

About the Company

Adeeba E Services Pvt Ltd is a leading provider of online technical support services to consumers and small businesses across a wide range of computing and communications devices and software. Leveraging its proprietary Digital Service Cloud software technology platform, Adeeba delivers support services to millions of customers globally.

Responsibilities

• Provide inbound technical support for US and UK processes
• Act as a Web Consultant for Australian markets
• Handle UK Telecom processes including call blocker services
• Deliver high-quality customer service and technical assistance

Requirements

• Excellent English communication skills
• Experience in BPO environments preferred
• At least 6 months of experience in International Outbound for Inbound Tech Process roles
• Ability to join immediately
• Graduate or undergraduate qualification

Benefits

• Fixed monthly salary and high incentives
• Daily, monthly, and attendance-based incentives
• Annual loyalty bonus of Rs. 5000
• Referral bonus of Rs. 2000 per candidate
• Salary hike of 15%-20% on last drawn salary
• Salary increment after 9 months