Technical Support Analyst

Responsibilities

• Provide white-glove IT support for Windows, macOS, mobile devices, Microsoft 365, networking, and AV/VC systems
• Support executives and trading floor users in a fast-paced environment
• Manage hardware lifecycle including procurement, deployment, and inventory
• Act as on-site liaison for the Managed Service Provider to triage tickets and monitor SLAs
• Support security efforts including vulnerability remediation, patching, and incident response
• Collaborate with infrastructure and DevOps teams on endpoint, identity, and network initiatives

Requirements

• 2+ years in IT support or desktop engineering
• Experience in financial services or fast-paced environments preferred
• Strong troubleshooting skills across Windows, macOS, iOS, and Microsoft 365
• Understanding of Active Directory, network architecture, and Linux
• Experience with endpoint management tools like Intune or SCCM
• Ability to lift and install IT equipment

Preferred Qualifications

• Experience supporting executives or trading floor environments
• Exposure to security tools such as EDR/MDR, SIEM, Netskope, Microsoft Defender, or Arctic Wolf

About the Company

Garda Capital Partners is a multi-billion dollar alternative investment firm with over 22 years of experience deploying relative value strategies across fixed income markets for institutional investors.