Technical Support Analyst

Responsibilities

• Provide technical support and troubleshooting in a hybrid environment
• Support customers remotely within a technical environment
• Utilize ticketing systems to manage and track support requests
• Troubleshoot basic network connectivity issues
• Assist with Point of Sale (POS) system maintenance and support
• Use remote access software to resolve user technical issues

Requirements

• 2 years of work experience in a technical support role, Technical Call Center, or IT Help Desk
• 2 years of experience supporting customers remotely in a technical environment
• Experience working with Point of Sale (POS) systems
• Proficiency with ticketing systems and remote access software
• Basic network troubleshooting skills
• Highschool Diploma or GED

Benefits

• Paid time off including vacation, company holidays, personal days, and sick leave
• Medical, dental, and vision coverage
• Retirement savings plans (e.g., 401(k))
• Life and disability insurance
• Employee assistance programs

About the Company

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world. With over 55 years of heritage and a team of 340,000 members in more than 50 countries, we help the world's leading organizations unlock the value of technology.