Technical Support Agent I

Responsibilities

• Resolve kiosk issues via ticketing system and phone IVR
• Perform in-depth technical troubleshooting for hardware and software
• Escalate unresolved issues to appropriate groups
• Document, track, and monitor problems for timely resolution
• Support and leverage department associates to share best practices

Requirements

• High school diploma or GED
• 3+ years of experience troubleshooting robotics, complex machinery, or kiosk technology
• Proficiency with Microsoft Windows (installation and configuration)
• Basic knowledge of system file drivers
• Ability to work flexible shifts including days, nights, weekends, and holidays

Preferred Qualifications

• Technical certification
• Experience in a call center environment
• Experience with ticket tracking software and technical documentation
• Knowledge of iOS and Android systems
• Proficiency with Microsoft Office

About the Company

ecoATM is a technology company and a pioneer of device re-commerce, operating 7,000 automated kiosks and the online marketplace Gazelle.com to promote mobile device re-use and reduce e-waste.