Technical Support Agent

Responsibilities

• Support direct customers, distributors, and resellers in the EMEA region via phone, email, or chat
• Resolve technical and business inquiries related to Formlabs printers
• Act as an educator by training customers and resellers using technical expertise
• Assist resellers in delivering high-quality service to their own clients
• Collaborate with the global engineering team to solve complex technical issues

Requirements

• Business fluency in both written and spoken Italian and English
• Strong technical troubleshooting capabilities
• Excellent written communication skills with attention to grammar and spelling
• Comfortable and professional conducting support via telephone
• Strong interpersonal skills and active listening abilities

Preferred Qualifications

• Passion for 3D printing and emerging technologies
• Previous experience working in a fast-growing startup environment

Benefits

• Hybrid work model
• Catered lunch at the office 3 days per week
• Private health insurance including hospital coverage
• Monthly or quarterly Budapest public transportation pass
• Company share options
• Free beverages, snacks, and 3D prints
• All You Can Move sports pass allowance
• Inclusive, dog-friendly office environment and team events

About the Company

Formlabs is a leader in 3D printing technology, providing tools that enable anyone to bring ideas to life. Our technology powers innovation for over 50,000 industry leaders worldwide, including companies like Apple, Google, Tesla, and NASA.