Technical Support Agent

Responsibilities

• Receive, assign, and manage support requests via phone or email
• Resolve issues through a series of actions and follow support processes for level 1 issues
• Escalate complex issues to level 2 support following established processes
• Accurately process and record call transactions using support ticketing software
• Track tickets through completion, including appropriate follow-up
• Create orders for replacement parts and track returns per warranty guidelines
• Align performance to assigned KPI goals

Requirements

• High school diploma or equivalent
• Basic knowledge of software and hardware for personal computers and smartphones
• Strong organizational, problem-solving, and attention to detail skills
• Exceptional phone etiquette and communication skills
• Ability to manage multiple priorities under pressure
• Ability to lift, carry, and move up to 50 lbs
• Ability to sit for long periods of time

Preferred Qualifications

• Experience in Customer Service, Support, Communications, or the electronics field

About the Company

Cirrus is building a world-class support team focused on providing fast, effective, and professional support to customers and installers to facilitate a frictionless product experience.