Technical Staff Engineer-Applications (Software/Firmware)

Responsibilities

• Provide world-class technical customer support for Datacenter and Server products, including SAS/SATA protocol and RAID controller embedded firmware.
• Support PCIe, security, and encryption technologies.
• Partner with Tier 1 OEMs and ODMs to define requirements, assist in design wins, and manage deliverables from initial system bring-up to full production.
• Root cause and document complex customer issues, leading cross-functional teams to resolve them in a timely manner.
• Develop and review technical documentation, including user guides, release notes, and application notes.
• Provide technical training to end customers and Field Application Engineers (FAEs).
• Travel within North America and internationally to customer sites for firmware and software debugging as needed.

Requirements

• Bachelor’s degree in Electrical Engineering or Computer Science.
• 12.5+ years of relevant industry experience.
• Extensive understanding of SAS/SATA, SCSI, PCIe, RAID, CXL, NVMe, and other storage-related technologies.
• Strong software/firmware development and debugging skills.
• Experience debugging Linux and Windows OS drivers and applications.
• Proficiency in C, C++, and TCL/TK or other scripting languages.
• Experience using protocol analyzers, logic analyzers, and other storage or networking test equipment.
• Strong verbal and written communication skills with experience in customer-facing roles.

Preferred Qualifications

• Experience with RISC, MIPS, or ARM-based embedded processors.
• Experience with storage accelerators and high-speed debug equipment (oscilloscopes, DCAJ, BERT).
• Knowledge of AI/ML, deep learning, and natural language processing.
• Experience with storage management protocols such as MCTP and BMC.
• Experience with lightweight embedded kernels (ThreadX, VxWorks, eCos).
• Understanding of server BIOS functionality and device drivers.

About the Company

Microchip Technology Inc. is a leading semiconductor company that designs and manufactures products that power the world. With a team of over 17,000 members, we foster a culture of trust, empowerment, and innovation. We are committed to employee development and values-based decision-making, helping our people grow alongside our multi-billion dollar global organization.