Technical Specialist Associate

Responsibilities

• Troubleshoot and resolve critical support problems using remote desktop software
• Interact with customers via phone and email to address sophisticated, time-critical issues
• Perform root cause analysis and recreate problems in-house to identify software bugs
• Work independently and collaboratively to provide solutions for enterprise-level customers
• Contribute to the Solutions Engine, online forums, and participate in product BETA testing

Requirements

• 2+ years of technical or customer support experience
• Detailed knowledge of storage technology administration and troubleshooting
• Solid understanding of SAN, NAS, and backup theory/design
• Proficiency in networking, TCP/IP, DNS, and Microsoft clustering technologies
• Proficiency in one of the following languages: German, French, Italian, or Spanish
• Strong multitasking, prioritization, and communication skills

Preferred Qualifications

• Experience with backup software such as Veritas, Symantec, VEEAM, or NetBackup
• Linux skills
• Experience addressing enterprise-level environments

Benefits

• Continuous professional development and product training
• Annual health check-ups
• Car lease program
• Tuition reimbursement
• Access to Community Guilds

About the Company

Commvault is a worldwide leader in cyber resilience and data protection, providing automated backup and recovery solutions for complex enterprise environments across on-prem and cloud workloads.