Technical Solutions Specialist

Responsibilities

• Maintain deep knowledge of Apple products, services, and repair protocols
• Troubleshoot and resolve hardware and software concerns using diagnostic tools
• Deliver exceptional customer experiences through active listening and solution identification
• Educate customers on purchase options and service benefits
• Collaborate with leadership to address recurring service trends and repair concerns
• Act as a technical mentor and knowledge resource for the support team
• Partner with leadership to manage and resolve customer escalations
• Participate in day-to-day store operations and floor support

Requirements

• Proven experience in retail, customer service, or a technical support role
• Demonstrated ability to troubleshoot hardware and software issues in fast-paced environments
• Strong visual and fine motor skills for precise hardware repairs
• Flexible availability including evenings, weekends, and public holidays

About the Company

Ka.nz is an online AI based hiring platform helping people round the globe find job opportunities.