Technical Solar Expert

Responsibilities

• Handle inbound and outbound customer interactions via phone, email, and chat to answer technical questions about solar systems.
• Troubleshoot solar systems remotely to diagnose and resolve technical issues.
• Manage and follow up on open service tickets, collaborating with homeowners, field partners, and internal managers.
• Determine when to escalate cases to dispatch or client-facing teams for remediation.
• Identify and implement process improvements to enhance customer service and technical support workflows.

Requirements

• Fluent verbal and written communication skills in both English and Spanish.
• Proven ability to troubleshoot solar systems remotely.
• Strong commitment to providing an exceptional customer experience.
• Ability to work onsite 5 days per week at our office in Escazú Village, San José.
• Availability to work within US Pacific Time business hours, with potential for weekend shifts as the company grows.

Preferred Qualifications

• Experience using Salesforce.
• Knowledge of solar storage systems.
• Experience with PPA, SREC, or PTO.

About the Company

Omnidian is a fast-growing, certified B Corp revolutionizing performance assurance for the distributed solar and energy storage industries. We are building a more sustainable future through innovative technology and a passionate global team. As we expand our talent hub in Costa Rica, you will have the unique opportunity to be a founding member of our local team.