Technical Services IT Specialist

Responsibilities

• Act as the primary IT liaison for the Regent University Police Department (RUPD) and the Communications Center
• Manage and support specialized law enforcement systems, including GENETEC surveillance, access control, and key tracking
• Administer Microsoft Windows operating systems, Active Directory, and Office Suite platforms
• Diagnose and resolve network performance issues involving DNS, DHCP, and TCP/IP
• Maintain and secure endpoints using antivirus, encryption, and multi-factor authentication (MFA)
• Ensure compliance with CJIS Security Policy, HIPAA, and FERPA mandates
• Support digital evidence protection, including body-worn cameras and Records Management Systems (RMS)
• Provide technical training to officers and support staff on IT systems and cyber hygiene

Requirements

• High School Diploma or GED required
• Minimum of 2 years of relevant IT experience
• Must obtain CJIS Security Awareness Training upon hire
• Proficiency with Windows Server and Active Directory
• Strong knowledge of DNS, DHCP, and TCP/IP protocols
• Ability to handle sensitive information with the highest level of confidentiality and integrity

Preferred Qualifications

• Associate, Bachelor's, or Master's degree in a related field
• Experience supporting law enforcement or criminal justice systems (RMS, CAD, NCIC)
• CompTIA A+, Network+, or Security+ certifications
• Cisco Certified Network Associate (CCNA) or CISSP certification
• Microsoft Certified: Azure Administrator Associate

Benefits

• Health, life, and disability insurance
• Flexible spending accounts
• Tuition incentives
• Fully vested retirement plans
• Generous time off packages

About the Company

Regent University is a faith-based institution committed to academic excellence and global influence, providing a mission-driven environment for staff and faculty.