Technical Services Engineer

Responsibilities

• Provide Level 2 operational support for enterprise hosting platforms within a major healthcare environment
• Maintain service stability by resolving incidents, implementing changes, and performing routine maintenance
• Support a large-scale infrastructure estate including VMware virtualization and Windows Server platforms
• Manage core infrastructure components such as Active Directory, DNS, DHCP, and Certificate Services
• Work across diverse technologies including Citrix environments, enterprise storage, and backup platforms

Requirements

• Experience supporting Windows Server environments within enterprise or large-scale infrastructure
• Working knowledge of Active Directory and core services like DNS and DHCP
• Hands-on experience operating within virtualized environments such as VMware
• Experience working within an IT Managed Services environment and an ITSM framework
• Strong troubleshooting and analytical skills in production infrastructure environments
• Exposure to Citrix virtual application or desktop platforms
• Experience with enterprise backup platforms such as Commvault
• Basic understanding of networking concepts including routing, switching, and firewalls
• Experience with scripting or automation within infrastructure environments

Preferred Qualifications

• VMware Certified Professional (VCP)
• Microsoft infrastructure certifications
• Citrix Certified Associate – Virtualization
• ITIL Foundation certification

About the Company

Telefónica Tech is a leading NextGen Tech solutions provider with a global team of over 6,000 skilled employees. We serve more than 5.5 million customers daily across 175 countries, providing integrated technology solutions in Cloud, Data & AI, Enterprise Applications, Workplace Services, and Cyber Security & Networking.