Technical Services Coordinator

Responsibilities

• Provide first-line technical support and basic clinical assistance for ResMed products and services
• Diagnose and troubleshoot customer-reported issues, ensuring timely resolution or appropriate escalation
• Manage customer orders for medical devices, therapy equipment, and related supplies
• Accurately create and maintain customer and account records in internal systems
• Document all customer interactions, technical issues, and resolutions in ticketing systems
• Collaborate cross-functionally with Sales, Logistics, and Technical teams to achieve service objectives
• Identify and support sales opportunities arising from customer interactions
• Ensure compliance with established procedures, policies, and quality standards

Requirements

• Minimum 1 year of experience in customer service, technical support, or a related field
• Strong communication skills with the ability to handle customer enquiries effectively
• Basic technical aptitude with the ability to troubleshoot product-related issues
• Proficiency in using CRM/ticketing systems and MS Office applications
• Ability to manage multiple tasks and prioritise effectively in a fast-paced environment

Preferred Qualifications

• Experience in healthcare, medical devices, or a regulated industry
• Exposure to technical support or call centre environments
• Understanding of therapy devices or clinical support, such as sleep therapy
• Vocational training or equivalent practical experience

About the Company

ResMed creates life-changing health technologies that people love. We are relentlessly committed to pioneering innovative technology to empower millions of people in more than 140 countries to live happier, healthier lives. Our AI-powered digital health solutions, cloud-connected devices, and intelligent software make home healthcare more personalized, accessible, and effective.