Technical Service Specialist

Responsibilities

• Provide field service support and technical troubleshooting for assigned Core Lab instruments
• Schedule and perform planned maintenance (PM) activities, hardware upgrades, and software upgrades (TSBs)
• Utilize remote diagnostics tools to provide proactive service
• Perform instrument installations and deinstallations
• Provide first-level support for laboratory middleware (AMS) and assay troubleshooting
• Offer ongoing training and coaching to customers to ensure optimal instrument performance
• Act as a trusted technical advisor to laboratory staff to maximize testing capabilities

Requirements

• Bachelor's degree or equivalent professional experience
• Proven track record in a similar technical service position
• Strong experience using analytical tools and software
• Excellent communication skills and ability to drive issue resolution
• Ability to travel up to 50% of the time

Preferred Qualifications

• Engineering degree in medical, electrical, mechanical, or medical technology

About the Company

Abbott is a global healthcare leader dedicated to creating breakthrough science to improve people's health. For over 135 years, we have been advancing innovative technologies in diagnostics, medical devices, and nutrition to help people live their best lives through better health.