Technical Service Manager

Responsibilities

• Provide direction and set priorities for technical service operations to ensure compliance with local and corporate policies.
• Manage service technicians and supervisors, ensuring they have the necessary tools, training, and processes to meet customer expectations.
• Oversee new product releases, determining requirements for training, test equipment, spare parts, and manuals.
• Drive deployment of Field Actions (FAs) in a timely manner while managing assigned budgets.
• Partner with commercial leaders to support medical equipment sales and act as a strategic business partner.
• Develop and deploy technical service strategies to enable cost savings and profit-oriented opportunities.
• Monitor and control key performance indicators (KPIs) related to operations, spare parts, quality, compliance, and customer satisfaction.
• Provide coaching and feedback to staff to ensure ongoing individual and team development.

Requirements

• Bachelor's degree in Biomedical, Electrical, Mechatronics Engineering, or a related field.
• Minimum of 10 years of management experience in international medical device companies.
• At least 5 years of experience in a leadership or senior management role.
• Business-level English communication skills, with the ability to report to an expatriate Director.
• Proven ability to align staff performance with organizational goals and establish performance standards.

Preferred Qualifications

• Master's degree in an engineering or related field.

Benefits

• Telephone Allowance
• Provident Fund and Group Health Insurance
• Fixed and Variable Bonuses
• Flexible Benefits (My Wellness)
• Annual Leave

About the Company

Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful innovations in kidney care, focusing on elevating the dialysis experience through digital solutions and advanced services.