Technical Service Lead Coordinator

Responsibilities

• Troubleshoot mechanical and electrical issues on medical devices
• Provide technical support to customers via phone, email, and web-based systems
• Document all customer interactions, complaints, and resolutions in FDA-compliant systems
• Create and manage service requests, work orders, and service parts orders
• Track and update service activities through approved contact management systems
• Coordinate parts replacement and returns for engineering analysis
• Interface with engineering, service logistics, and sales for technical issue resolution

Requirements

• High school diploma or equivalent
• 2+ years of experience troubleshooting mechanical or electrical equipment using diagnostic tools
• Ability to read and interpret technical manuals, schematics, and electrical diagrams
• Experience providing technical support in a help desk, service, or field support environment
• Experience documenting service activity and managing requests in ticketing or case management systems
• Basic IT and networking knowledge, including experience with software and firmware updates

Preferred Qualifications

• Experience supporting medical devices or working in a regulated environment
• Experience using diagnostic equipment such as voltmeters and basic hand tools

Benefits

• Medical and dental coverage starting on day one
• 401(k) Retirement Savings Plan with company matching
• Employee Stock Purchase Plan (ESPP)
• Paid time off ranging from 20 to 35 days based on length of service
• Paid parental leave and family medical leave
• Educational assistance programs

About the Company

Baxter is a global healthcare leader dedicated to a mission to save and sustain lives. Since 1931, we have been at the forefront of innovation, redefining healthcare delivery to make a greater impact on patients around the world.