Technical Service Advisor

Responsibilities

• Provide exceptional customer support via phone, email, and written communication to increase brand loyalty.
• Troubleshoot Milwaukee products and services, addressing inquiries regarding applications, warranties, and service adjustments.
• Develop reference tools, training materials, and internal knowledgebase content to support new product launches.
• Coordinate no-charge replacements, factory servicing, and other adjustments to ensure customer satisfaction.
• Communicate concerns regarding defective parts, workmanship, or design discrepancies to Product and Quality Engineering teams.
• Report field difficulties and issue Field Product Reports to help improve product design and quality.
• Collaborate with Customer Care, Sales, Marketing, and Engineering teams to resolve complex inquiries.

Requirements

• 3+ years of experience in Customer Service, Technical Support, or a related field.
• Strong technical and mechanical aptitude with knowledge of power tools and their applications.
• Experience providing mobile and software technical support and troubleshooting.
• Ability to utilize CAD drawings and Service Price Lists to resolve customer inquiries.
• High school diploma or equivalent education.
• Fluency in English; proficiency in Spanish is highly desired.
• Ability to travel up to 10% as required.
• Excellent problem-solving, time management, and multitasking skills in a fast-paced environment.

About the Company

Milwaukee Tool, founded in 1924, is a global leader in delivering innovative solutions to the professional construction trades. Known for world-leading cordless systems like M12™, M18™, and MX FUEL™, the company is dedicated to providing advanced, trade-specific solutions that increase productivity and safety. Based in Brookfield, Wisconsin, Milwaukee Tool is a subsidiary of Techtronic Industries Co. Ltd. (TTI).