Technical Project Manager - Integrations

Responsibilities

• Serve as the Single Point of Contact (SPOC) for the integrations workstream and manage stakeholders at all levels.
• Lead the discovery process to gather integration requirements by collaborating with business and IT stakeholders.
• Prepare thorough project documentation, including kick-off presentations, project schedules, UAT documentation, and trackers.
• Develop technical design documents covering high-level architecture and detailed integration workflows.
• Design, develop, and test API collections using tools like Postman to ensure reliable integrations.
• Build and configure connectors to enable seamless data transfer and workflow automation.
• Write or update Groovy scripts to enhance request and response adaptors.
• Perform unit testing and participate in User Acceptance Testing (UAT) with customers.
• Provide L1 support by analyzing API logs to diagnose and resolve connectivity or performance issues.
• Collaborate with product teams to provide field experience feedback for product enhancements.

Requirements

• Bachelor's or Master's degree in engineering or a related field.
• 5+ years of technical Project Management experience with a strong understanding of PM processes and tools.
• 3+ years of experience working directly with engineering teams.
• Basic understanding of REST and SOAP APIs, webhooks, and integration concepts.
• Familiarity with VPN setup, SSL/HTTPS configurations, and certificate management.
• Knowledge of scripting languages such as Shell or Groovy.
• Understanding of networking concepts, including OSI layers.
• Experience with MongoDB, Elasticsearch, Kibana, and SQL databases.
• Hands-on experience with API testing tools like Postman.

Benefits

• Comprehensive voluntary healthcare coverage (where applicable).
• Paid time off to support mental and physical well-being.
• Access to an open Mentoring Program designed to support professional growth.

About the Company

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM). We empower brands to deliver extraordinary experiences at scale across every customer touchpoint by combining human instinct with the speed and efficiency of AI. Today, over 1,900 enterprises and 60% of the Fortune 100 rely on Sprinklr to unify data, break down silos, and act on real-time insights.