Technical Program Manager

About the Company

HumanSignal is a human data partner for companies building AI models and products. We design and create datasets from scratch, recruit and manage domain experts, and run everything through our own platform, Label Studio, the open-source standard for data labeling and evaluation.

Responsibilities

• Translate customer outcomes into integrated delivery plans including milestones, dependencies, and critical paths
• Own end-to-end delivery health by maintaining status, surfacing risks, and driving blockers to resolution
• Run tight cadences to hold teams accountable to outcomes
• Build durable delivery systems such as action-item registers, risk registers, and playbooks
• Draft regular customer updates and maintain stakeholder confidence through proactive communication
• Identify automation opportunities and build AI-driven workflows to reduce operational overhead
• Partner with Product, Engineering, and Go-To-Market teams to improve delivery excellence

Requirements

• 8+ years in program/technical program management or delivery operations
• Track record managing complex, multi-stakeholder enterprise programs
• Metrics-driven approach to owning and reviewing delivery health KPIs
• Strong judgment under pressure and ability to make decisions with incomplete information
• Confident presence with senior engineers and executive customer stakeholders

Preferred Qualifications

• Experience with enterprise AI or ML deployments
• Familiarity with enterprise IT procurement and security processes
• Background in startup ops, management consulting, or forward-deployed engineering
• Experience building lightweight operating systems for distributed teams