Technical Program Manager, Data Center Operations

About the Company

Fluidstack is focused on delivering massive-scale compute infrastructure for AI. The company acquires power, designs and builds data centers, and operates them with teams spanning hardware and software to build civilization-scale infrastructure.

Responsibilities

• Own the end-to-end site handover framework, including gates, acceptance criteria, and sign-off procedures
• Embed into design, construction, and due diligence teams to shape maintainability requirements
• Drive cross-functional handover rhythms across training, documentation, and systems access
• Build and maintain SOPs that govern critical datacenter operations across the fleet
• Lead incident management and stability improvement programs, including root cause analysis and corrective action tracking
• Produce dashboards and reporting to provide leadership visibility into stability metrics and incident trends

Requirements

• Experience running program management in mission-critical environments
• Proven ability to design operational frameworks from scratch (handover gates, SOP libraries, incident management)
• Strong cross-functional leadership skills across design, construction, supply chain, and site ops
• Exceptional written communication skills for distilling complex issues into actionable decisions
• Experience tracking incident trends and CAPA status via live dashboards
• Experience building and measuring the adoption of SOPs

Preferred Qualifications

• ITIL, PMP, or PgMP certification
• Hyperscale or large colo operator experience
• Familiarity with ASHRAE, Uptime Institute, or TIA-942 standards
• Exposure to datacenter construction and commissioning processes