Technical Product Marketing Manager

About the Company

Serval is an AI-native automation platform transforming how enterprises operate. We build intelligent agents that understand real-world workflows and execute them end-to-end, replacing manual processes with adaptive, learning software. Backed by leading investors like Sequoia Capital and Redpoint Ventures, we are building the universal AI operations layer.

Responsibilities

• Build and scale the Deployment Strategist (DS) enablement program, including training, certification, and technical education
• Translate complex product capabilities into clear deployment playbooks and best practices
• Own the formalization of training for system integrators, partners, and customers
• Partner with Engineering and DS leadership to convert product updates into enablement assets rapidly
• Identify friction points in the deployment lifecycle to accelerate time-to-value
• Prototype and own an AI-powered enablement engine using agentic workflows to automate content generation

Requirements

• 4+ years of technical enablement or customer-facing deployment experience at a high-growth B2B tech company
• Technical background via a CS/Engineering degree or experience as a deployment engineer/strategist
• Strong oral and written communication skills for technical audiences
• Proficiency with AI tools and a drive to build agentic systems to scale output
• Bachelor's degree

Preferred Qualifications

• Experience building technical certification programs