Technical Product Manager

Responsibilities

• Own the roadmap for Forwarding Operations technology, including centralization strategy, task orchestration, and AR/AP automation.
• Conduct process shadowing and interviews with global operations teams to map workflows and identify automation opportunities.
• Design technical architectures for orchestration layers, universal task inboxes, and financial system integrations.
• Define and track operational KPIs such as task completion time, exception rates, and manual touchpoints per shipment.
• Partner with engineering, AI, and data science teams to drive zero-touch execution initiatives and automate freight corridors.
• Lead change management efforts to drive the adoption of new operational tools across regional teams.

Requirements

• Bachelor's degree in Computer Science, Engineering, Business Administration, or a related field.
• 5+ years of product management experience, preferably in logistics, workflow automation, or operations technology.
• Technical proficiency with the ability to read and write code and work with HTTP APIs and messaging/queueing systems.
• Practical understanding of AI fundamentals (vision, language, or multimodal).
• Proven experience working in Agile or Scrum environments.
• Strong ability to translate complex business requirements into technical specifications for engineering teams.

Preferred Qualifications

• Experience with freight forwarding, international logistics, or Transportation Management Systems (TMS).
• Familiarity with CargoWise or similar industry software.
• Experience with EDI or API-based carrier integrations.
• Professional certifications such as PMP, CSM, PSPO, or PGSPO.

Benefits

• Quarterly Incentive Plan.
• 136 hours of Paid Time Off (17 days per year).
• Comprehensive Medical, Dental, and Vision benefits.
• Tuition Reimbursement for job-related education.
• Employee Referral Bonuses and Recognition programs.
• Wellness Incentives and Employee Discounts.

About the Company

Crane Worldwide Logistics is a leader in the logistics industry, providing global supply chain solutions. We pride ourselves on being a Great Place to Work and offer a collaborative environment where employees can grow their careers while driving innovation in global freight forwarding.