Technical Navigator (Scrum Master)

Responsibilities

• Provide technical oversight and guidance across Collections initiatives to ensure solutions meet enterprise standards.
• Collaborate with architects, developers, and product owners to identify and resolve technical dependencies.
• Manage, investigate, and troubleshoot application and system issues during warranty periods.
• Support incident and problem resolution for critical technical issues, acting as a liaison between business, vendors, and technology groups.
• Mentor and coach teams on best practices, security standards, and performance optimization.
• Drive continuous improvement in technical delivery processes and maintain professional relationships across project management and business lines.
• Perform ongoing application maintenance, including server patching and certificate renewals.

Requirements

• Bachelor's degree in Computer Science, Computer Engineering, or a related technical field.
• Minimum 8 years of experience in application development.
• Strong knowledge of ITIL processes, specifically Incident, Request, and Change Management.
• Experience with Cloud technologies such as GCP and Azure.
• Proficiency with CI/CD frameworks, code deployment, and version control systems (Azure DevOps, Bitbucket).
• 3 years of experience using collaboration and ticketing tools including Jira, Confluence, and ServiceNow.
• Experience with monitoring tools such as Dynatrace and Splunk.
• Working knowledge of Agile, Waterfall, and Hybrid project management frameworks.
• Solid understanding of SDLC practices and DevOps pipelines.

Preferred Qualifications

• Spanish language skills are considered a strong asset.
• Experience with program delivery, including planning, estimation, and execution.

Benefits

• Competitive rewards including bonus, flexible vacation, personal, and sick days.
• Comprehensive benefits starting on day one.
• Upskilling opportunities through online courses, cross-functional development, and tuition assistance.
• An inclusive culture with access to various Employee Resource Groups (ERGs).

About the Company

Scotiabank is a leading bank in the Americas, dedicated to helping customers, families, and communities achieve success through a broad range of financial products and services. We value unique skills and are committed to maintaining an inclusive and accessible environment for all employees.