Technical Marketing Expert

Responsibilities

• Develop support strategies for new ICP-MS products and provide post-sales support for existing product lines.
• Utilize in-depth technical and scientific expertise to resolve complex product support escalations.
• Provide deep technical support to Field Service Engineers, Remote Engineers, and customer call center personnel.
• Ensure support plans, repair levels, and production support plans are implemented for new product launches.
• Offer technical product and measurement consulting to assist with pre-sales opportunities.
• Collaborate with Marketing, Sales, QA, Manufacturing, and Product Development to ensure products meet feature, cost, and reliability targets.
• Author product and process user documentation.
• Develop and deliver technical training to Agilent technical support teams.

Requirements

• Bachelor's or Master's Degree in a relevant scientific field or equivalent.
• At least 4+ years of relevant professional experience.
• Strong technical or scientific knowledge of ICP-MS (Inductively Coupled Plasma Mass Spectrometry).

About the Company

Agilent is a global leader in laboratory and clinical technologies, passionate about bringing great science to life. With over 50 years of expertise and 18,000 employees worldwide, we provide advanced instruments, software, and consumables that support life science research, patient diagnostics, and environmental safety.