Technical Lead – Application Support & Maintenance (eCommerce)

Responsibilities

• Lead production support and application maintenance activities for large-scale eCommerce applications.
• Act as the primary technical escalation point for critical production incidents.
• Drive Incident, Problem, and Change Management processes to ensure platform stability.
• Conduct Root Cause Analysis (RCA) and implement preventive solutions to minimize downtime.
• Monitor application health, performance, and availability using observability tools.
• Lead onsite and offshore support teams and drive continuous service improvements.
• Identify and implement automation initiatives and AI-powered workflows to improve operational efficiency and troubleshooting.
• Support production releases and ensure operational readiness.

Requirements

• 8+ years of experience in Application Support and Maintenance.
• Strong hands-on expertise with Java, Spring Boot, REST APIs, and Microservices.
• Proven experience supporting CommerceTools-based eCommerce platforms.
• Strong knowledge of Azure Cloud services and application hosting.
• Extensive experience in Incident & Problem Management and Root Cause Analysis (RCA).
• Proficiency with monitoring tools such as Splunk, Dynatrace, Grafana, or App Insights.
• Experience with messaging systems or event-driven architectures (e.g., Kafka, Azure Event Hub, RabbitMQ).

Preferred Qualifications

• Knowledge of React.js and modern frontend application architectures.
• Experience with Contentstack CMS or other headless content management platforms.
• Background in the Retail or eCommerce domain.
• Exposure to AIOps and support automation platforms.
• Understanding of ITIL processes and service management.
• Azure and/or CommerceTools certifications.

Benefits

• Medical, vision, and dental benefits.
• 401k retirement plan.
• Variable pay and incentives.
• Paid time off and paid holidays.

About the Company

Photon provides digital transformation services, helping brands build and scale modern eCommerce experiences through cutting-edge technology and operational excellence.