Technical Junior Project Manager

About the Company

Backed by Ant International, EPOS is a leading Point-of-Sale (POS) digital solutions provider. Serving as a central hub for global merchant payment services, EPOS delivers integrated O2O digital, payment, and banking solutions to SMEs worldwide.

Responsibilities

• Own end-to-end merchant onboarding from initial scoping through to go-live and post-launch handover
• Serve as the primary point of contact for merchant clients, managing timelines, expectations, and escalations
• Act as the bridge between commercial teams and the product roadmap by synthesizing merchant feedback into product recommendations
• Own pilot management and launch readiness for product enhancements
• Maintain a dedicated loyalty bug tracker and conduct market intelligence research
• Contribute to internal and external knowledge bases to drive team enablement and merchant self-service
• Identify and automate repetitive operational workflows and reporting tasks using automation tools

Requirements

• Degree in Computer Science, Information Systems, or a related technical discipline
• Excellent project management and client-facing communication skills
• Proficiency in Python or similar scripting languages for automation
• Strong working knowledge of SQL for data analysis
• Familiarity with APIs and webhook integrations (REST APIs, JSON)
• Experience with no-code/low-code automation tools like Zapier, n8n, or make.com
• Proficiency in English; Mandarin proficiency is advantageous

Preferred Qualifications

• Prior internship experience in SaaS, product operations, or client-facing technical delivery
• Prior exposure to Meta Business Suite or WhatsApp Business API