Technical ITS Field Technician

Responsibilities

• Master installation and configuration of Wavetronix core products
• Demonstrate and troubleshoot Wavetronix products in the field
• Provide technical training to customers and groups
• Conduct technical site surveys and review project plans
• Diagnose technical problems and determine proper solutions
• Provide customer support both in the field and over the phone
• Document processes and produce detailed trip reports
• Manage on-site installation and configuration of products
• Keep track of current projects and support cases in CRM

Requirements

• At least 5 years of field service experience in traffic signal/ITS cabinets
• Ability to travel 50% or more per month
• Basic understanding of networking (LAN/WAN)
• Strong written and verbal communication skills
• Ability to execute presentations to large groups
• Willingness to work flexible shifts and adapt to changing schedules

Preferred Qualifications

• 3+ years in technical sales or advanced networking support
• Technical degree (EE, EET) or industry certifications
• Self-starter with a growth mindset

About the Company

Wavetronix is the leader in Radar in the Intelligent Traffic Industry, creating innovative technologies that make the world's roads safer and more efficient.