Technical Instructor I (IT Support)

Responsibilities

• Support instructor-led training to prepare students for entry-level to mid-level IT Support careers
• Manage daily instruction, assessment administration, attendance, and one-on-one tutoring
• Monitor and evaluate individual student progress and address violations consistently
• Provide students with relevant resources for outside learning and study aids
• Maintain and update Salesforce and LMS with grades, certification scores, and progress notes
• Support and maintain training curricula, syllabi, and lesson plans

Requirements

• 1-3 years of teaching or training experience
• Proficient understanding of IT support fundamentals (hardware, software, networking)
• Familiarity with Windows, MacOS, and Linux operating systems
• Experience troubleshooting software installations, network configurations, and hardware malfunctions
• Knowledge of IT security protocols and best practices
• Ability to use helpdesk ticketing systems, remote desktop tools, and hardware diagnostic utilities
• Understanding of cloud computing platforms and virtualization technologies
• Bachelor's degree or equivalent practical industry experience
• Strong technical aptitude with tools like Google Sheets, Excel, Salesforce, and Zoom

Preferred Qualifications

• Bachelor's degree in Information Technology or Computer Science
• Master's degree in a related field
• Relevant industry certifications such as CompTIA A+ or Network+
• At least three years of experience in an IT support role
• Experience managing Windows Server environments (Active Directory, DHCP, DNS)
• Experience with Group Policy and server storage solutions

Benefits

• Over 40 days of paid time off including holidays and wellness hours
• Comprehensive medical, dental, and vision insurance
• 401(k) plan with 100% employer match up to 6%
• Paid parental leave (up to 6 weeks)
• Employee Assistance Program (EAP)
• Life and disability insurance options