Technical Infrastructure Project Manager - Retail & Mobile Fleet

Responsibilities

• Lead end-to-end infrastructure projects from design to production for a major international retail client
• Manage project planning, including quality, costs, and timelines, by mobilizing internal and external resources
• Ensure seamless integration of solutions into the information system and guarantee operational readiness for Run teams
• Provide technical expertise on key infrastructure components to ensure system availability
• Drive continuous improvement by writing procedures, anticipating technological evolutions, and managing knowledge transfer

Requirements

• Higher education degree with confirmed experience in managing complex technical projects
• Mastery of networking environments, specifically Aruba and Fortinet (SD-WAN)
• Expertise in Windows Server, Active Directory, and Windows 11, with good knowledge of VMware
• Experience in mobile fleet management and modern management using Workspace ONE (WSP1)
• Proficiency with Google Workspace, PRTG (monitoring), and Landesk
• Knowledge of HP/Proliant hardware and Datacenter environments

Benefits

• Health insurance (Mutuelle) covered at 50%
• 50% reimbursement of public transport costs
• Meal voucher card (Tickets restaurant) with 60% employer contribution
• Employee referral bonuses up to €1,000
• Access to an internal training institute and various cultural benefits via the CSE

About the Company

HELPLINE specializes in user support outsourcing and implementing augmented employee experiences through AI. As part of the Everience group, HELPLINE serves over 200 clients with a workforce of 2,500 employees. We pride ourselves on a culture of human-AI symbiosis and continuous growth.