Technical Implementation Lead

Responsibilities

• Own enterprise customer implementations from kickoff through full platform adoption
• Configure and deploy monitoring, alerting, and automation policies within customer environments
• Set up and tune systems across monitoring and RMM tooling
• Troubleshoot network, security, and infrastructure issues alongside customers
• Script and automate implementation workflows and integrations to reduce manual lift
• Act as a technical translator between customers and the product team to drive platform improvements
• Build and refine repeatable implementation playbooks to scale across the customer base
• Provide technical expertise on sales calls to assist in moving deals forward

Requirements

• 3-5+ years of hands-on experience in an MSP or as a corporate IT administrator
• Direct experience with scripting, server administration, and network deployment (including firewalls)
• Practical experience working with monitoring and RMM platforms
• Proven ability to configure, troubleshoot, and resolve complex technical issues independently
• Strong communication skills with the ability to translate technical details for diverse stakeholders

Preferred Qualifications

• Experience at an MSP or software provider serving the MSP market
• Prior exposure to ITSM or ITIL concepts
• Experience building implementation playbooks or repeatable technical processes from scratch
• Interest in growing into a future team leadership or Director-track role

Benefits

• Generous Medical, Dental, and Vision coverage
• Flexible time off
• 401k retirement savings plan
• Free DoorDash lunches on Fridays
• Employee referral bonuses
• Opportunity for significant career growth in a high-growth company

About the Company

Command|Link is a global SaaS Platform providing network, voice services, and IT security solutions. We help corporations consolidate their core infrastructure into a single vendor through our proprietary single pane of glass platform. Recognized as a leader in SD-WAN, UCaaS, and NaaS, Command|Link is dedicated to solving ISP vendor sprawl and reducing IT complexity for our customers.