Technical I, IT Operations

Responsibilities

• Mount and install switches in the IDF and perform station patching
• Execute hardware and software upgrades for peripheral equipment
• Resolve break/fix engagements and technology-related issues for internal and external clients
• Maintain and submit accurate reports and records for computer hardware and software inventory
• Perform site maintenance, safety checks, and ensure antivirus and Microsoft patches are up to date
• Manage trouble tickets and work orders promptly, spending approximately 60% - 70% of time on ticket resolution
• Make independent decisions to correct errors or discrepancies in trouble tickets
• Complete all mandatory training and participate in regularly scheduled 1:1 meetings

Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related field
• 1+ year of experience working in a call center environment
• Professional certifications such as CCNA, MCSA, SCCM, or BigFix
• Fluency in English

About the Company

Concentrix is a global technology and services leader that powers the world’s best brands. We are a solution-focused, tech-powered, and intelligence-fueled partner helping companies transform how they connect, interact, and grow. Operating in over 70 countries, we design, build, and run integrated, end-to-end solutions across the entire enterprise.