Technical Helpdesk Agent

Responsibilities

• Provide expert assistance in the diagnosis of complex technical issues for an international premium automobile manufacturer
• Support the dealer network with quick solution finding for technical product issues
• Work closely with workshop and dealership technicians to provide repair instructions via specified communication channels
• Act as an interface between the manufacturer and dealers to support solution development for the entire product range

Requirements

• Proven automotive experience, ideally in a dealership, workshop, or manufacturer
• Fluency in English and French
• Confidence in technical concern resolution and warranty procedures
• Strong verbal and written communication skills
• High attention to detail and organizational skills
• Ability to work on own initiative with minimal supervision

Preferred Qualifications

• Aftersales retail experience
• Experience working within a high-performing, collaborative peer group

About the Company

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years, helping clients optimize operations in sales performance, repair optimization, and consumer engagement.