Technical Customer Support Professional

Responsibilities

• Spearhead timely problem resolution and manage emerging quality issues for worldwide machine control and guidance products
• Lead global working groups and project teams to solve complex technical challenges using sophisticated analytical thought
• Drive process changes and identify internal inefficiencies to significantly improve customer outcomes
• Partner with internal project teams early in the development cycle to provide support requirements and shape future product design
• Author and distribute critical support documentation to parent companies and manage global tracking databases

Requirements

• Minimum 8 years of technical experience with machine control and guidance systems
• Proven expertise troubleshooting CAN/J1939, Ethernet, and wireless communications
• Two-year or higher degree in a technology-related field
• Strong analytical and communication skills with the ability to work independently and guide teams

Preferred Qualifications

• Hands-on experience with GPS, machine control, and guidance system design or validation
• Strong mechanical and electrical aptitude with experience in bench and machine test environments

Benefits

• Comprehensive core benefits including Medical, Dental, Vision, Life, and Disability insurance
• Retirement plans and Employee Stock Purchase Plan
• Paid Parental Leave and various time off plans
• Tax savings plans for health, dependent care, and commuter expenses

About the Company

Trimble is transforming the way the world works by delivering products and services that connect the physical and digital worlds. Through core technologies in positioning, modeling, connectivity, and data analytics, Trimble enables customers to improve productivity, quality, safety, and sustainability across industries such as agriculture, construction, geospatial, and transportation.