Technical Customer Support Professional

Responsibilities

• Design and execute deployment strategies for application solutions on hosted and on-premise customer servers
• Act as a subject matter expert to identify technical challenges and propose resilient solutions or workarounds
• Provide technical guidance, user training, and troubleshooting assistance to ensure successful system adoption
• Create and maintain comprehensive deployment documentation, including user guides and troubleshooting resources
• Identify opportunities to optimize deployment processes and implement automation or tool improvements

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field
• Proven experience in deployment support, software implementation, or a similar technical role
• Hands-on experience with cloud platforms such as AWS or Azure (compute, storage, networking, and databases)
• Proficiency in server provisioning, configuration management, and virtualization technologies like VMWare or Hyper-V
• Strong understanding of networking concepts including IP addressing, routing, load balancing, and firewalls
• Solid knowledge of cloud security best practices, including IAM and data protection

Preferred Qualifications

• Proficiency in scripting languages such as Python, Bash, or PowerShell for automation
• Foundational understanding of Business Accounting or Payroll Management processes
• Ability to quickly master specific software product suites to provide expert-level support

About the Company

Trimble is transforming the way the world works by delivering products and services that connect the physical and digital worlds. Through core technologies in positioning, modeling, connectivity, and data analytics, we enable customers to improve productivity, quality, safety, and sustainability across industries such as agriculture, construction, geospatial, and logistics.