Technical Customer Support Professional

Responsibilities

• Plan and coordinate deployment activities, including developing strategies, timelines, and resource requirements.
• Provide technical architecture guidance and support to teams during the software deployment process.
• Assist end-users through training sessions and high-quality technical troubleshooting.
• Create and maintain comprehensive deployment documentation, user guides, and troubleshooting resources.
• Identify opportunities to optimize deployment processes through automation and workflow improvements.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven experience in deployment support, software implementation, or a similar technical role.
• Hands-on experience with cloud platforms such as AWS or Microsoft Azure (IaaS, PaaS, SaaS).
• Proficiency in system administration (server provisioning, configuration) and networking (IP addressing, routing, firewalls).
• Solid understanding of cloud security best practices, including IAM and data protection.
• Strong written and verbal communication skills with a self-directed approach to problem-solving.

Preferred Qualifications

• Proficiency in scripting languages such as Python, Bash, or PowerShell for automation.
• Foundational understanding of Business Accounting or Payroll Management.
• Ability to quickly master complex software products to serve as a subject matter expert.

Benefits

• Opportunity to work on purpose-driven projects with real-world impact.
• Collaborative and supportive team culture.
• Entrepreneurial environment that encourages ownership and initiative.
• Flexible work arrangements.

About the Company

Trimble is a technology company delivering solutions that enable customers to measure, build, grow, and move goods for a better quality of life. By connecting the digital and physical worlds through positioning, modeling, and data analytics, Trimble transforms critical industries such as construction, agriculture, and transportation.