Technical Customer Support Professional II

Responsibilities

• Design deployment strategies and manage timelines to ensure flawless execution of application rollouts.
• Act as a subject matter expert on deployed systems, identifying technical risks and proposing resilient solutions.
• Provide technical guidance and training to end-users to ensure successful adoption of new functionalities.
• Create and maintain comprehensive documentation, including troubleshooting resources and user guides.
• Identify opportunities to optimize deployment processes through automation and continuous improvement.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven experience in deployment support, software implementation, or a similar technical role.
• Hands-on experience with cloud platforms such as AWS or Azure, including compute, storage, and networking services.
• Proficiency in server provisioning, configuration management, and virtualization technologies (VMWare, Hyper-V, or KVM).
• Deep understanding of networking concepts including IP addressing, routing, load balancing, and firewalls.
• Solid knowledge of cloud security best practices, including IAM and data protection.

Preferred Qualifications

• High proficiency in scripting languages such as Python, Bash, or PowerShell for automation.
• Foundational understanding of Business Accounting or Payroll Management processes.
• Ability to quickly master complex software products to provide expert-level internal and user support.

About the Company

Trimble is transforming the way the world works by delivering products and services that connect the physical and digital worlds. Through core technologies in positioning, modeling, connectivity, and data analytics, we enable customers to improve productivity, quality, safety, and sustainability across industries such as agriculture, construction, geospatial, and logistics.