Technical Customer Success Manager

About the Company

At Opal, we’re building modern identity governance for the AI era—intelligent access management that empowers enterprises to move fast while staying secure. Our mission is to bring clarity, control, and confidence to complex enterprise environments, helping teams govern access without slowing down innovation.

Responsibilities

• Rebuild customer success practices, establishing processes, metrics, and culture
• Act as the first line of technical defense by troubleshooting integrations and diagnosing configuration issues
• Own customer health, including renewals, retention, and proactive engagement
• Partner with product and engineering teams to champion customer needs and influence the product roadmap
• Manage strategic relationships from Fortune 500 enterprises to AI startups, serving as a trusted advisor

Requirements

• 6+ years in customer success, account management, or solutions engineering
• Experience in a Series A-C startup environment or a strong desire to work in one
• Ability to work with infrastructure-as-code tools like Terraform
• Technical fluency to troubleshoot complex product configurations
• Experience in identity, access management, or security is preferred but not required