Technical Customer Success Manager

About the Company

Dreamdata is the industry leader in B2B marketing attribution and revenue optimization. Founded in 2019, we help B2B marketing leaders connect their efforts directly to real revenue. We have achieved strong product-market fit and are backed by a recent $55MM Series B funding round.

Responsibilities

• Shape the success journey for customers as a strategic advisor
• Drive product adoption and usage
• Act as a day-to-day contact for existing customers
• Support the sales team during pre-sales processes
• Solve complex problems around revenue and marketing attribution

Requirements

• 5+ years of experience as a CSM within B2B SaaS (MarTech or Big Data preferred)
• Proven track record of driving results for customers and companies
• Strategic approach to customer management and strong business acumen
• Ability to navigate complex organizations to influence collaboration
• Entrepreneurial mindset with the ability to operate independently
• SQL, JavaScript, and/or Website Script Tracking skills are a significant advantage

Benefits

• Base Salary of $110,000-$130,000
• Customer Retention Bonus up to $30,000+
• Health/Dental/Vision Insurance 100% Covered
• Equity