Technical Customer Success Manager

Responsibilities

• Build and maintain executive and technical relationships with key customer stakeholders to align Dell AI solutions with their business objectives.
• Serve as a trusted advisor providing guidance on AI infrastructure, AIOps, data platforms, machine learning, and generative AI adoption.
• Drive customer success through proactive engagement, adoption planning, value realization reviews, and continuous optimization of AI environments.
• Advocate for customers internally by coordinating with Sales, Services, Support, and Engineering teams to resolve challenges and accelerate outcomes.
• Monitor customer AI environments using telemetry and analytics to identify risks and deliver proactive performance recommendations.

Requirements

• Strong technical expertise in enterprise infrastructure, including AI servers, GPU platforms, storage, networking, and data center architectures.
• Experience with Artificial Intelligence, Machine Learning, Generative AI, Data Platforms, MLOps, or AIOps.
• Excellent communication, presentation, and stakeholder management skills with the ability to influence executive audiences.
• Strong analytical and problem-solving capabilities using operational data and performance metrics to drive business outcomes.
• Bachelor’s degree in Information Technology, Computer Science, Data Science, Artificial Intelligence, Engineering, or a related technical discipline.

Preferred Qualifications

• 8–12 years of experience delivering complex enterprise IT, cloud, or digital transformation initiatives in customer-facing roles.
• Industry certifications or hands-on experience with NVIDIA, Dell AI Factory, VMware, Kubernetes, or Microsoft Azure AI.

Benefits

• Comprehensive healthcare programs.
• Award-winning financial wellness tools and resources.
• Generous leave of absence for new parents and caregivers.
• Industry-leading wellness platform.

About the Company

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live, and play. We believe that each of us has the power to make an impact and are committed to providing a work environment free of discrimination and harassment.