Technical Customer Success Manager

Responsibilities

• Engage with accounts at risk to prevent churn and ensure long-term retention
• Drive product adoption and maximize customer value realization
• Debug and resolve technical workflow issues for clients
• Drive onboarding and deployment processes for new customers
• Deliver training sessions to customer teams to ensure platform proficiency
• Escalate complex technical issues to the appropriate internal teams
• Share customer insights and feedback with the product team to influence the roadmap

Requirements

• Medior or Senior level experience in Customer Success, Technical Account Management, or a similar role
• Tech-savvy with the ability to debug and investigate technical workflows
• Strong communication skills and a proactive, "get stuff done" attitude
• Ability to work independently and manage multiple competing priorities
• Fluency in English

Benefits

• High-impact position within a fast-growing company
• Rapid growth opportunities and increasing responsibility
• Open and informal company culture that sticks to its values
• Flexibility in working hours

About the Company

Aikido Security is building developer-first security products that reduce real risk without slowing down software releases. Founded in 2022, we aim to replace legacy security tools with automated, seamless solutions that developers actually enjoy using.